HOW DO I MANAGE MY SUBSCRIPTION?
To manage your subscription either drop us an email [email protected] or give us a call on 0114 2812712.
HOW DO I CANCEL MY SUBSCRIPTION?
We offer full transparency and no commitments, so if you do want to leave us, it’s not a problem. If you’d like to cancel your order, you’ll need to get in touch via email or phone ensuring you allow at least 4 working days before the next payment is due.
CAN I ADD ITEMS INTO MY SUBSCRIPTION BOX?
You cannot add extra products into the box. If you wish to purchase additional items from the webshop, you will need to make a separate order, however all subscribers receive a 10% discount code and free shipping for all orders placed to be sent with their box.
Monthly, payment taken on the first of the month
Deliveries will be made the second week of each month, giving us enough time to resolve any issues with payment before shipping
CAN I CHANGE MY ADDRESS PRIOR TO DISPATCH?
Yes – so long as you give us at least 4 working days notice. Any changes made after this cut off will be reflected in your following months box.
CAN I CHANGE THE CONTENTS OF MY BOX?
Each box is carefully curated, and intolerances / dietary requirements should be considered when subscribing. We cannot offer refunds or exchanges for single beers.
I HAVE SPECIFIC DIETARY REQUIREMENTS; CAN I REQUEST FOR A CHANGE OF BEERS?
Unfortunately not, due to the varied styles of beer that we brew, the box will sometimes feature beers that contain allergens, for example, lactose. Any allergens are clearly stated on the can labels.
I MISSED OUT ON THE DEADLINE TO CANCEL MY SUBSCRIPTION; CAN I BE REFUNDED?
Unfortunately not. Once your payment has been processed, we cannot change anything, and you will still receive that month’s box. If you have cancelled after a payment has been taken, you will receive that box as your last.