We pride ourselves in the quality of our products, and should you be unhappy with your purchase for any reason please get in touch providing your order number, the best before date of the product in question, and as many details as you can regarding the problem. This will help us to ascertain the source of the issue, and assess what further actions need to be taken.
Once we have received your comments and proof of purchase, assuming your item is still within its best before date, we will be in touch to offer either a refund or exchange, depending on your preference.
Please note that we do not offer refunds on gift cards.
Due to Covid we are currently unable to accept returns on clothing. For this reason we provide full sizing information on each item.
Damaged or Missing Goods
Should your delivery arrive damaged or missing items during transit, please send pictures of the damage which we can then pass on to our courier. We will be happy to replace any items which are rendered undrinkable, or if preferred offer a refund.
If we require you to return your product, we will email you a shipping label where applicable and arrange a day which is suitable for you for our couriers to collect.
Contact us at sales@abbeydalebrewery for questions related to refunds and returns.
Should you issue a complaint regarding one of our products, we will make use of the information you provide to put any products through a sensory panel in order to assess whether there is an underlying issue with the beer that needs addressing. We may retain some of your personal information in secure digital form in order to best address your complaints, but no physical copies of this data will be retained.
In accordance with the GDPR regulations, Users are able to ask us what information we store and have the right to ask us to update, amend or delete it. Users can also object to the processing of the personal data we have collected, and can withdraw consent in respect of our processing of the data.